Contact PhotoArtify

Contact PhotoArtify for account help, billing and refund questions, technical support, privacy requests, or business inquiries.

Contact PhotoArtify

Need help with your account, a payment, or an AI generation? Contact us at [email protected].

We use one support inbox so your request can be routed to the right person. A clear subject line and the details below will help us investigate without unnecessary back-and-forth.

What to Include

Account and Sign-In Help

Include:

  • the email address associated with your PhotoArtify account;
  • the sign-in method you use, such as email, Google, or GitHub;
  • the error message you see; and
  • your browser and device type.

Use a subject such as Account Help or Sign-In Issue.

Billing, Credits, and Refunds

Include:

  • your order, invoice, or transaction number;
  • the purchase date and amount;
  • the payment provider, such as Stripe, PayPal, or Creem;
  • a short description of the issue; and
  • the email address used for the purchase.

Review our Refund Policy before submitting a refund request. You can manage an active subscription from Billing Settings.

Use a subject such as Billing Help or Refund Request.

Generation or Technical Problems

Include:

  • the task ID, if available;
  • the tool and AI model you selected;
  • what you expected to happen and what happened instead;
  • the approximate time the issue occurred; and
  • a screenshot of the error, if it does not contain sensitive information.

Use a subject such as Generation Failed or Technical Issue.

Privacy and Account Deletion

For access, correction, deletion, or other privacy requests, email us from the address associated with your account and clearly describe the request. We may need to verify your identity before making account or data changes.

Read our Privacy Policy for more information. Use a subject such as Privacy Request or Account Deletion.

Business and Partnership Inquiries

For partnerships, integrations, licensing, media, or other business discussions, contact [email protected] with Business Inquiry in the subject line. Include your organization, website, and a concise description of the proposed collaboration.

Before You Send

You may find an immediate answer in these resources:

Protect Your Information

Do not email passwords, verification codes, API keys, full payment card numbers, private keys, or other authentication secrets. PhotoArtify support does not need this information to investigate your request.

For urgent account security concerns, include Security Issue in the subject line and describe the suspicious activity without sharing credentials.

Contact

We review each request as quickly as possible. Requests involving payment providers, account verification, or complex technical investigations may require additional time.

Contact PhotoArtify