Privacy Policy

Learn how PhotoArtify collects, uses, shares, and protects personal information when you use our AI creation services.

Privacy Policy

Last Updated: September 7, 2026

Effective Date: September 7, 2026

This Privacy Policy explains how PhotoArtify ("PhotoArtify," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit photoartify.com, create an account, purchase credits or a subscription, or use our AI-powered image, video, audio, music, and related creation tools (collectively, the "Service").

By using the Service, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Service.

1. Information We Collect

The information we collect depends on how you use the Service.

1.1 Information You Provide

  • Account information: such as your name, email address, profile information, authentication credentials, and account preferences.
  • User content: prompts, uploaded images or other media, generated content, edits, feedback, and related metadata.
  • Transaction information: your selected plan or credit package, order history, billing status, transaction identifiers, and limited payment-related information. Payment card and financial account details are generally collected and processed directly by our payment providers rather than stored by us.
  • Communications: messages, support requests, refund requests, survey responses, and other information you send to us.

1.2 Information Collected Automatically

  • Device and network information: such as IP address, browser type, device type, operating system, language, and approximate location derived from IP address.
  • Usage information: such as pages viewed, features used, models selected, generation activity, referring pages, timestamps, and interactions with the Service.
  • Cookies and similar technologies: information stored or accessed through cookies, local storage, pixels, and similar technologies used for authentication, security, preferences, analytics, and, where enabled, advertising or attribution.

1.3 Information From Third Parties

We may receive information from:

  • identity providers when you sign in using a third-party account, such as Google or GitHub;
  • payment providers, such as Stripe, PayPal, or Creem, regarding payment status and transaction details;
  • analytics, advertising, customer support, email, storage, and fraud-prevention providers; and
  • AI infrastructure and model providers used to process your requests and deliver generated content.

2. How We Use Information

We may use personal information to:

  • provide, operate, maintain, and improve the Service;
  • create and secure accounts, authenticate users, and prevent fraud or abuse;
  • process prompts, uploads, and generation requests;
  • process payments, manage subscriptions and credits, and maintain transaction records;
  • provide customer support and respond to requests;
  • send service-related messages, security notices, and administrative communications;
  • send marketing communications where permitted by law and subject to your choices;
  • understand usage, troubleshoot errors, measure performance, and develop new features;
  • enforce our Terms of Service and acceptable-use rules;
  • comply with legal obligations and protect the rights, safety, and property of users, PhotoArtify, and others; and
  • carry out other purposes disclosed to you when information is collected.

3. AI Processing and User Content

To provide the Service, prompts, uploaded media, and related request data may be transmitted to AI model providers, cloud infrastructure providers, and other processors acting on our behalf. These providers may process data in countries different from your own and may apply their own retention and security practices.

We do not use private user content to train our own general-purpose AI models unless we provide clear notice and obtain any consent required by law. However, third-party AI providers may process submitted content under their own terms and data-use commitments. Do not submit confidential, regulated, or highly sensitive information unless you are authorized to do so and accept the applicable processing risks.

Content you intentionally publish or share through public features may be visible to others and may be copied, indexed, or redistributed outside our control.

Where applicable law requires a legal basis, we process personal information based on one or more of the following:

  • Contract: to provide the Service you request and administer your account, purchases, and subscriptions.
  • Legitimate interests: to secure, maintain, analyze, and improve the Service, prevent abuse, and communicate with users, provided those interests are not overridden by your rights.
  • Consent: for certain cookies, marketing communications, or other processing where consent is required. You may withdraw consent at any time without affecting prior lawful processing.
  • Legal obligation: to comply with tax, accounting, law-enforcement, regulatory, and other legal requirements.

5. How We Share Information

We may disclose personal information to the following categories of recipients:

  • Service providers: vendors that provide hosting, cloud storage, AI processing, authentication, payments, email delivery, analytics, customer support, security, and related services.
  • Payment providers: to complete transactions, manage subscriptions, prevent fraud, process refunds, and handle disputes.
  • Business partners: where you request an integration or where a feature is jointly provided, subject to notice at the point of use.
  • Professional advisers: such as legal, accounting, insurance, and auditing advisers where reasonably necessary.
  • Authorities and other parties: when required by law or when reasonably necessary to protect rights, safety, security, and the integrity of the Service.
  • Business transaction participants: in connection with a merger, financing, acquisition, reorganization, bankruptcy, or sale of assets, subject to appropriate confidentiality protections.
  • Other users or the public: when you choose to publish, share, or otherwise make content public.

We do not sell personal information for money. Certain analytics, advertising, or attribution disclosures may be considered a "sale," "sharing," or targeted advertising under some privacy laws. Where those laws apply, you may exercise the relevant opt-out rights by contacting us at [email protected].

6. Cookies and Analytics

We use essential technologies to keep you signed in, remember settings, prevent fraud, and operate the Service. We may also use analytics or advertising technologies, including services such as Google Analytics, Microsoft Clarity, Plausible, or OpenPanel, when enabled.

You can control cookies through your browser settings and, where available, our consent controls. Blocking essential cookies may prevent parts of the Service from working. Browser-based privacy signals are handled where required by applicable law and supported by our systems.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Service, maintain security, resolve disputes, enforce agreements, and satisfy legal, tax, accounting, or reporting obligations.

Retention periods vary by data type and context. For example:

  • account information is generally retained while your account remains active;
  • prompts, uploads, generated content, and task records may be retained to provide history, downloads, support, safety, and service functionality;
  • transaction and billing records may be retained for legally required accounting and compliance periods; and
  • backups and logs may remain for a limited period after deletion before being overwritten or de-identified.

When information is no longer needed, we may delete, de-identify, or aggregate it. Account deletion may not remove information that we must retain by law or that is contained in security logs, backups, completed transaction records, or content lawfully shared by other users.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for using a strong, unique password and protecting access to your account.

If you believe your account or information has been compromised, contact [email protected].

9. International Data Transfers

PhotoArtify and its service providers may process information in countries other than the country where you live. Where required, we use recognized safeguards for international transfers, such as contractual protections or other lawful transfer mechanisms. Local laws in a destination country may differ from those in your jurisdiction.

10. Your Privacy Rights and Choices

Depending on where you live, you may have the right to:

  • access or obtain a copy of personal information we hold about you;
  • correct inaccurate personal information;
  • request deletion of personal information;
  • receive certain information in a portable format;
  • object to or restrict certain processing;
  • withdraw consent where processing is based on consent;
  • opt out of certain marketing, targeted advertising, sale, or sharing activities;
  • appeal our response to a privacy request where applicable; and
  • lodge a complaint with a data protection authority.

You may unsubscribe from marketing emails using the link in the message. You may also manage certain account information and subscriptions through your account settings.

To submit a privacy request, email [email protected] and describe your request. We may need to verify your identity and authority before completing it. Authorized agents may submit requests where permitted by law, subject to verification. We will not discriminate against you for exercising applicable privacy rights.

These rights are not absolute. We may deny or limit a request where permitted by law, including when information is needed to complete a transaction, protect security, comply with law, or establish or defend legal claims.

11. Children's Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If the law where you live requires a higher minimum age to consent to online services, you may use the Service only with authorization from a parent or legal guardian.

If you believe a child has provided personal information in violation of this section, contact [email protected].

The Service may link to or integrate with third-party websites, models, applications, or services. Their privacy practices are governed by their own policies, and we are not responsible for those practices. Review their terms and privacy notices before providing information to them.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised version and update the "Last Updated" date. If changes are material, we will provide additional notice where required by law. Your continued use of the Service after the effective date of an updated policy is subject to the updated policy.

14. Contact Us

For privacy questions, complaints, or requests, contact:

Privacy Policy