Refund Policy

Last Updated: September 7, 2026

Effective Date: September 7, 2026

This Refund Policy applies to PhotoArtify credit packages and subscriptions purchased directly through photoartify.com. It forms part of our Terms of Service.

Nothing in this policy limits any refund, cancellation, or withdrawal rights that cannot be excluded under applicable law.

1. Refund Summary

• One-time credit packages: eligible for a usage-based refund for unused paid credits.
• Monthly subscriptions: the first payment includes a 3-calendar-day trial refund window. If no credits or paid features are used during that window, the payment is eligible for a full refund. After any usage or after the 3-day window, refunds are calculated from unused paid credits.
• Annual subscriptions: the first payment includes a 7-calendar-day trial refund window. If no credits or paid features are used during that window, the payment is eligible for a full refund. After any usage or after the 7-day window, refunds are calculated from unused paid credits.

Payment is collected at checkout and subscription credits are made available after the payment is confirmed. The 3-day and 7-day periods are refund-based trial windows, not delayed-billing or no-payment trials.

2. Usage-Based Refund Calculation

Unless a full refund applies, the refundable amount is calculated using the unused paid credits associated with the specific purchase or subscription billing period:

Refund amount = Net amount paid x (Eligible unused paid credits / Total paid credits included in the purchase)

For this calculation:

• Net amount paid means the amount actually paid after discounts, excluding amounts that cannot be refunded under applicable law or payment-provider rules.
• Total paid credits means credits included in the purchased package or paid billing period.
• Eligible unused paid credits means unexpired and unconsumed paid credits that can be traced to that purchase.
• bonus, promotional, referral, free, standalone service-recovery, or goodwill credits have no cash value and are excluded from the calculation;
• credits returned to the original paid balance after a failed task remain linked to that purchase and may be included as unused paid credits;
• a refund will never exceed the amount paid for the relevant purchase; and
• credits covered by an approved refund will be removed from the account.

If credits from several purchases are present, PhotoArtify will use account transaction records to identify the purchase and remaining credit balance applicable to the request.

3. One-Time Credit Packages

One-time credit packages are eligible for a usage-based refund while eligible unused paid credits from that purchase remain unexpired.

• If none of the purchased credits have been used, the proportional calculation results in a full refund.
• If some credits have been used, only the unused paid portion is refundable.
• Used, expired, free, promotional, bonus, standalone service-recovery, or goodwill credits are not refundable.

4. Monthly Subscription Trial and Refunds

The first monthly subscription payment includes a 3-calendar-day trial refund window beginning when payment is confirmed.

• Full refund: available when the request is made within 3 calendar days and no subscription credits or paid features have been used.
• Usage-based refund: applies if any subscription credits or paid features have been used during the first 3 days, or if the request is made after the 3-day window.
• Renewals: monthly renewal payments do not receive a new full-refund trial window, but eligible unused paid credits from the current billing period may qualify for a usage-based refund.

An approved refund ends the refunded subscription access, removes the associated unused credits, and cancels future renewal unless we tell you otherwise.

5. Annual Subscription Trial and Refunds

The first annual subscription payment includes a 7-calendar-day trial refund window beginning when payment is confirmed.

• Full refund: available when the request is made within 7 calendar days and no subscription credits or paid features have been used.
• Usage-based refund: applies if any subscription credits or paid features have been used during the first 7 days, or if the request is made after the 7-day window.
• Renewals: annual renewal payments do not receive a new full-refund trial window, but eligible unused paid credits from the current billing period may qualify for a usage-based refund.

An approved refund ends the refunded subscription access, removes the associated unused credits, and cancels future renewal unless we tell you otherwise.

6. Failed Generations and Service Errors

When an AI generation fails because of a confirmed PhotoArtify or provider error, the credits charged for that task are normally restored automatically. If the restoration returns credits to the original paid balance, those credits are not treated as consumed when we calculate a later refund. Separate bonus or goodwill credits issued as additional compensation have no cash value.

Depending on the circumstances, we may instead provide a replacement generation, equivalent service credit, or a cash refund when credit restoration is not reasonable.

A successfully delivered AI output does not qualify as a failed generation solely because you dislike its style, composition, interpretation, or subjective quality. AI outputs are probabilistic and must be reviewed before use.

7. Duplicate, Incorrect, or Unauthorized Charges

• Duplicate or incorrect charges: after verification, we will refund the duplicate charge or incorrect portion.
• Unauthorized charges: contact us and your payment provider promptly. We may request information needed to investigate the payment and secure the account.

8. Non-Refundable Amounts and Situations

Except where required by law, refunds are not provided for:

• the portion of credits or paid features already consumed;
• expired, free, bonus, promotional, referral, standalone service-recovery, or goodwill credits that are not part of an original paid balance;
• requests where no eligible paid credit balance can be traced to the relevant purchase;
• dissatisfaction with the subjective quality of a successfully delivered AI output;
• problems caused by an unsupported device, third-party software, network connection, or failure to follow published requirements;
• accounts suspended or terminated for fraud, chargeback abuse, prohibited content, or material violations of our Terms of Service; or
• purchases made through a third-party marketplace or reseller, which are governed by that seller's refund process.

9. Subscription Cancellation

Subscriptions automatically renew until canceled. You may cancel future renewals through your PhotoArtify billing settings or the applicable payment provider's management page.

Cancellation by itself does not create a refund. If you cancel without requesting or receiving a refund, cancellation normally takes effect at the end of the current paid billing period and access continues until that date.

To request a usage-based refund and end the current subscription period early, follow the process below. To avoid the next renewal charge, cancel before the renewal date displayed in your billing settings.

10. How to Request a Refund

Email [email protected] with:

• the email address associated with your PhotoArtify account;
• the order number, invoice number, or payment transaction identifier;
• the purchase date and amount;
• whether the purchase was a one-time package, monthly subscription, or annual subscription;
• the reason for the request; and
• any relevant screenshots or error details.

Do not send full card numbers, passwords, verification codes, API keys, or other authentication secrets.

We may ask for additional information to verify the account holder, payment, credit usage, or technical issue. Submitting a request does not guarantee approval.

11. Review and Processing Times

We generally respond to refund requests within 3 to 5 business days. Complex investigations, payment disputes, or requests requiring provider verification may take longer.

Approved refunds are sent to the original payment method where possible. We generally initiate an approved refund within 5 to 10 business days, but your bank or payment provider may require additional time to post the funds.

Currency conversion differences, bank fees, and non-refundable third-party charges may be outside our control. If the original payment method cannot receive the refund, we may request a reasonable alternative method or provide another remedy permitted by law.

12. Chargebacks

Please contact us before initiating a chargeback so we can attempt to resolve the issue. Filing a chargeback does not expand your rights under this policy. We may suspend the affected account while a payment dispute is investigated and may provide transaction and usage records to the payment provider.

13. Statutory Consumer Rights

Some jurisdictions provide mandatory cancellation, withdrawal, or refund rights for digital services. Those rights vary and may depend on whether you requested immediate performance or began using digital content during a statutory withdrawal period. Where mandatory law conflicts with this policy, the mandatory law controls.

14. Policy Changes

We may update this Refund Policy from time to time. Changes apply prospectively and will not reduce refund rights that already arose under the version in effect when you made a purchase. The revised policy will be posted with an updated "Last Updated" date.

15. Contact

Refund and billing questions may be sent to:

• Organization: PhotoArtify
• Email: [email protected]
• Website: https://photoartify.com